Whether on LINE's official account or social media, many people who have to know CERALIV will almost ask, "Can I do the quotation online?"
Sure, you can do the quotation online as long as you supply the length and width of the object. But we will still inform the owner that the price is mainly based on on-site surface scouting.
So, why do we insist on on-site surface scouting even if we can do the quotation online?
不同建材使用不同防護方法
CERALIV在品牌創立之初為各種建材研發出不同的鍍膜或貼膜，即使照片拍得再明確，最後都有可能會發生到了現場之後，與實際施作的建材不符的現象。
若是真的如此不幸，那就必須擇期施工。不僅施工期要往後延，或許業主本人也是請假來看施工，又必須另外再請一天。
客製化提供最貼近使用者的防護方案
The tricky cleaning problems that most homeowners want to solve are nothing more than water and oil stains.
However, the environment and usage conditions of each house are different. How to provide services that best meet users' needs depends on our applicator's actual surface scouting.
看過之後，或許會發現原本以為會很容易產生髒污的地方，其實因為建材耐污的關係而不需要做防護；也有可能會發現本來以為不太需要去照料的地方，需要做保護。
這其實也是CERALIV發生過的問題。線上報價之後，到現場施工時發現一些問題，給了客戶建議後追加施作區域，比原本預計的時間晚了兩個星期，差點與入厝的時間衝突到。
場勘、施工、驗收，SOP的流程確保服務品質
業務必須很清楚狀況才能讓後續的施工能夠完美地執行，並讓消費者獲得最好的保障。不只一個消費者對CERALIV堅持SOP語帶微詞，甚至主動表示不需要如此麻煩。
Unless you have a deep understanding of the features of your building materials and are convinced that only specific areas need to apply the coating, let the professional visit and clear your demands to plan the appropriate service!
因此CERALIV會建議，除非是非常明確了解自家建材特性，很確定只有特定區域需要施作，否則還是讓業務去拜訪了解需求，才能夠提供最適切的服務。
CERALIV CASA 服務專線：02 2896 9090 #167
專人線上客服：https://lin.ee/Nw5p5ZL
